VISITING OUR STORES

All of our stores are now open for business and our knowledgeable staff will be on hand with expert advice to help you find the right products for your needs.

After 19th July wearing a mask in our stores is no longer mandatory only advised. Our staff will however continue to wear a mask for your safety.


SERVICING & 6 WEEK CHECKS

We are currently accepting all service jobs, carrying out 6 week checks and are accepting government £50 service vouchers.


ONLINE SHOPPING

Online sales are continuing to operate as usual, however be aware that in some cases our delivery times may be longer than expected.

Click & Collect orders are being carried out as usual. You will be contacted as soon as your order is ready to collect.






Q: Do I have to wear a mask to visit your store?

A: No, wearing a mask is no longer mandatory only advised. Our staff will however continue to wear a mask for your safety.


Q: Are you open?

A: Yes.


Q: Are you taking on servicing work?

A: Yes.


Q: Can I come in store and browse?

A: Yes


Q: I want to know if something is in stock / when it is coming into stock?

A: All of our current stock is made available to browse on our website. However if you come in store or call us you are able to pre-order bikes before they arrive in store.


Q: Can I use a government £50 service voucher?

A: Yes


Q: When are Trek Marlins coming back into stock?

A: They are back in stock now but selling fast, they will appear on the website as soon as they arrive. However if you come in store or call us you are able to pre-order bikes before they arrive in store.


Q: I need advice about a product I have seen on your website / I want to check am I buying the right thing?

A: We are here to help, call your nearest store and we will help you make sure you are buying the right product for your needs.


Q: I need technical advice about an issue I am having with my bike?

A: Please contact your nearest store for advice, we may need to see your bike to properly advise you.


Q: Are you still offering demo bikes?

A: No. Due to current circumstances we are not currently able to offer loaning of demo bikes.


Q: Where is my web order? / there is an issue with my web order

A: Please accept our sincere apologies if you are having any issues with your order. If you have not received your order within 7 days please contact us on 01823 252499. If you are experiencing any issues with your order please contact us straight away.


Q: Is my Click & Collect order ready to collect?

A: Please accept our sincere apologies if you are having any issues with your order. A member of staff should call you to arrange a time to collect your order once it has been processed. If you have not received notification within 5 days please contact the store you are collecting your items from for an update.